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MIDI Expression dead after firmware failure :(

Posted: Sun Oct 31, 2021 12:37 pm
by teejayturner
Hi all,

I had my MIDI expression (single port) fail during a firmware update and now I can see the device won't power on at all (port has lights for power draw). Is there any fallback to reinstalling the firmware? Assuming not, but thought I'd ask before I order a replacement.


Thanks in advance all,


Todd

Re: MIDI Expression dead after firmware failure :(

Posted: Sun Oct 31, 2021 1:05 pm
by Rob
It can be recovered. Please contact me via tech support.

www.audiofront.net/contactSupport.php

Re: MIDI Expression dead after firmware failure :(

Posted: Sun Oct 31, 2021 11:49 pm
by Rob
If you don't have you transaction ID anymore, just email me at support at audiofront dot net.

Re: MIDI Expression dead after firmware failure :(

Posted: Mon Nov 01, 2021 12:09 pm
by teejayturner
Thanks Rob. I found my transaction ID and logged a ticket at contact support.

Thanks so much mate :)


Cheers,

Todd